Job Description
About Accenture
Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
A Japan service desk analyst is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for Japan users.
Responsibilities
Provide first level technical support to Japan AIG end users for technology related issues.
Ensure proper documentation for each interaction and escalate when necessary.
Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes.
Escalate issues to appropriate parties as necessary.
Recommend updates and enhancements based on daily interaction with customers and their needs.
Perform other duties as required or assigned.
Interact with technical support groups as needed to resolve complex issues and problems.
Provide feedback regarding analyst performance to be included in reviews, etc.
Skills
1 year help desk support experience in a Microsoft environment that includes Windows, Outlook, Notes and other applications using an incident tracking application
Compulsory to have good communication skills in Japanese with minimum JLPT N2 or above or BJT J2 and above
Relevant industry certifications are a plus (i.e. MCSE, A+, HDA*, etc.)
Fresh graduates are encouraged to apply
Good communication skills in English is a plus
Able to work on Rotational shift (including public holidays)
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
