It Operations Manager

Roles & Responsibilities

We're looking for an IT Operations Manager to oversee .NET-based projects and manage offshore teams, ensuring operational excellence, compliance, and smooth project execution.

What You'll Do:

• Lead day-to-day operations of .NET development and support projects
• Manage and coordinate offshore delivery teams for quality and timely outcomes
• Implement and maintain ITIL-based processes (Incident, Problem, Change, Release)
• Drive governance, documentation, and process compliance
• Prepare management reports, dashboards, and presentations
• Identify opportunities for efficiency and automation across delivery workflows

What You'll Bring:

• 5+ years of IT Operations or Delivery Management experience
• Strong understanding of ITIL, governance, and documentation standards
• Hands-on experience managing .NET projects and offshore delivery models
• Excellent communication, stakeholder management, and presentation skills
• Familiarity with Azure DevOps, JIRA, or ServiceNow
• ITIL certification preferred (PMP or equivalent is a plus)