IT Production Support

Title: IT Production support

Location: Putrajaya, Malaysia

Employment Type: Permanent

5 days work from office

Business Line Work experience :

Experienced: 2-6 years of experience working either in IT service management with ability to quickly acquire a functional or technical understanding.

Senior: > 6years of experience working in IT service management /Infrastructure or as IT Business analyst.

Experience in Finance, banking or insurance industry is preferred.

Academic requirements :

Bachelor's or master degree in information technology, engineering, or finance/Banking industry (with a strong IT appetite)

Certification (ITIL is a +)

Required technical Skills :

Strong IT background (either in applicative development or in infrastructure area)

Understand or experience in datafeeding: MQ, FTPs,

Understand or experience in SQL (preferably Oracle): Standard query like select or update

Understand or experience in IT incident and problem management procedures of a defined perimeter (preferably in banking/finance or insurance)

Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira

Languages:

English

Required Soft Skills :

Excellent people skills and ability to collaborate inter teams and several providers

Strong problem solving, analytical, and time management skills as well as resistant to pressure.

Strong written and oral communication skills.