Job Role: Project Manager
Employer: Information Technology (IT) services and digital solutions company)
Location: Johor Bahru, Johor, Malaysia
Job Type: Permanent
Working Mode: On Site
Experience: 10+ years of project management experience, including 5+ years leading enterprise software transformation initiatives.
JOB DESCRIPTION
Project Leadership & Governance
- Own end-to-end delivery outcomes, ensuring scope, schedule, budget, quality, and business objectives are achieved.
- Establish and enforce governance, decision-making, quality assurance, and escalation mechanisms that drive execution and accountability.
- Continuously align project priorities, plans, and resources to business goals, regulatory requirements, and organizational strategy.
Vendor & Stakeholder Leadership
- Hold implementation partners and vendors accountable for delivery commitments, performance, quality, and contractual obligations.
- Drive executive alignment and timely decision-making across CXOs, business leaders, IT teams, and external partners.
- Proactively remove delivery obstacles, resolve cross-functional dependencies, and maintain momentum across all workstreams.
- Build trusted partnerships with operational leaders to ensure business readiness and adoption.
Delivery Ownership
- Lead the successful delivery of Dynamics 365 capabilities including CRM, Billing, Field Service, Asset Management, Customer Service, and integrations.
- Ensure requirements, solution design, testing, deployment, and go-live activities to deliver measurable business outcomes and user adoption.
- Drive compliance with enterprise architecture, regulatory standards, and operational requirements while maintaining delivery velocity.
Executive Reporting & Communication
- Provide accurate, data-driven visibility into project health, key milestones, risks, decisions, and outcomes.
- Deliver concise executive updates that enable informed decisions and effective governance.
- Foster transparency and accountability through clear, timely, and actionable communication.
Risk, Issue & Change Leadership
- Anticipate, assess, and mitigate risks before they impact delivery, business operations, or project objectives.
- Lead issue resolution and change governance to protect program value, timelines, and expected benefits.
- Ensure adherence to audit, governance, and regulatory requirements throughout the project lifecycle.
Water Utility Domain (Added Advantage)
- Ensure solution delivery supports critical water utility processes including customer management, billing, NRW operations, GIS integration, field services, and service requests.
- Incorporate regulatory and operational considerations relevant to Malaysian water utility environments.
JOB REQUIREMENT
- Bachelor's degree in computer science, Engineering, Information Systems, Business, or related field.
- 10+ years of project management experience, including 5+ years leading enterprise software transformation initiatives.
- roven track record of delivering complex programs through outsourced vendors and system integrators.
- Strong understanding of PMI PMBOK, PRINCE2, Agile, and Hybrid delivery methodologies.
- Familiarity with Microsoft Dynamics 365 (CE/F&O/Field Service) implementation life cycles.
- Fluent in English and Bahasa Melayu, with strong communication, negotiation, and executive stakeholder management skills.
- Experience engaging CXOs, PMOs, business leaders, and regulatory stakeholders.
- Demonstrated ability to drive results across cross-functional teams and multiple delivery streams.
- Strong capability in risk management, governance, problem-solving, and outcome-based delivery.
Preferred Skills
- Experience delivering water utility transformation initiatives covering meter-to-cash, billing, customer engagement, and asset management.
- Relevant certifications:
- PMP (Project Management Professional)
- PRINCE2 Practitioner
- Agile Scrum Master or PMI-ACP
- Experience within public sector or highly regulated environments.
- Proficiency with MS Project, JIRA, Confluence, and enterprise reporting tools.
