Our Client
A manufacturer of industrial products.
Jobs Descriptions:
- Provide L1 and L2 technical support to end users for hardware, software, network, and system-related issues.
- Diagnose and troubleshoot technical issues, perform root-cause analysis, and provide timely resolution.
- Manage and resolve incidents and service requests through the IT ticketing system within agreed SLA.
- Support Windows devices, Microsoft 365, Active Directory, networking, printers, and other IT applications.
- Configure and troubleshoot laptops, desktops, peripherals, and user accounts.
- Escalate complex issues to the relevant infrastructure, application, or vendor teams when required.
- Maintain technical documentation, troubleshooting guides, and knowledge base.
Job Requirements:
- Diploma/Degree in IT, Computer Science, or related field.
- 2–4 years of experience in IT Support, Service Desk, Helpdesk, or similar roles.
- Strong hands-on technical knowledge in Windows, Microsoft 365, Active Directory, basic networking, and hardware/software troubleshooting.
- Experience providing both L1 and L2 support.
- Strong analytical and problem-solving skills.
- Good communication and customer service skills.
* Only shortlisted candidates will be contacted.
