About K3 Advisory Group
K3 Advisory Group is a UK professional services group with 18 trading subsidiaries and 1,000+ staff spanning corporate finance, tax, restructuring and insolvency, legal, financial planning, and technology-enabled advisory services.
The Malaysia Tech Hub delivers group-wide IT operations, supporting multiple entities and time zones whilst balancing pace and capability with strict governance, security, audit and confidentiality standards.
Role Purpose
Deliver responsive first-line IT support and maintain accurate, auditable control of hardware and software assets across the K3 Group. Act as the critical link between users, Tier 2 support, external providers and IT leadership to ensure consistent service delivery, rapid resolution and regulatory compliance across multiple subsidiaries and time zones.
Key Responsibilities
- Act as first point of contact (Level 1) for IT incidents and service requests; triage, log and prioritise tickets in line with SLAs; escalate to Level 2, infrastructure and external providers as required.
- Provide remote support for hardware, software, Microsoft 365 (Outlook, Teams, SharePoint, Entra ID) and business applications including Turnkey IPS and Virtual Cabinet.
- Manage user account lifecycle: provisioning, access changes and de-provisioning in line with Access Control Policy and least-privilege principles.
- Own and maintain the IT asset register; manage procurement, asset allocation, transfer, refresh scheduling and secure disposal. Conduct periodic audits and reconcile discrepancies.
- Track software licence entitlements across subsidiaries; flag over-use, under-use or renewal dates to mitigate compliance and budget risk.
- Support new-starter onboarding and leaver offboarding; maintain service desk knowledge base; produce ticket metrics reports.
- Apply Information Security Policy, Access Control Policy and Data Protection standards in all activities. Escalate suspected incidents or breaches promptly to IT leadership.
Required Experience & Skills:
- 2+ years in IT support or service desk role, ideally within professional services, financial services or multi-entity environments.
- Hands-on experience with Microsoft 365 administration (Entra ID, Exchange Online, Teams, SharePoint, Intune or equivalent MDM).
- Proven ability to manage an IT asset register and track full hardware and software lifecycle.
- Working knowledge of ITSM platforms (Halo or similar); ticket management, SLA monitoring, reporting.
- Exposure to ISO 27001, Cyber Essentials or comparable information security frameworks.
- Relevant certifications: CompTIA A+, ITIL Foundation, Microsoft (MS-900, MD-102).
- Strong written and verbal English communication; ability to explain technical issues clearly to non-technical staff.
- Knowledge of remote desktop tools and IT Service Management tools would also be an advantage.
- Patience and the ability to remain calm under pressure.
- Methodical documentation and record-keeping; meticulous attention to detail.
- Comfortable working across time zones and supporting UK-based stakeholders during overlapping hours.
Key Competencies
Ownership: Takes problems through to resolution without being chased. Follows up and tracks outcomes.
Precision: Maintains accurate records and notices discrepancies others miss.
Judgement: Knows when to escalate and does so early.
Adaptability: Comfortable with shifting priorities across diverse subsidiaries with differing needs.
Discretion: Handles sensitive client and commercial data with appropriate confidentiality.
Governance, Security & Compliance
Confidentiality: Client and commercial data is sensitive. Need-to-know access is the default.
Security by design: Access controls, least-privilege principles and data minimisation are built into every support decision.
Regulatory awareness: For FCA-regulated entities (Pareto, Luna), additional controls apply. Escalate uncertainty early.
Data protection: UK GDPR and Group standards apply across all subsidiaries. Retention, deletion and lawful basis are part of normal lifecycle.
Audit & evidence: All asset movements, access changes and support interactions are logged and auditable.
