IT- Service Desk

Scope of work

·       Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.

·       Accept and respond to all IT related incidents and requests.

·       Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.

·       Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.

·       End user will be informed of the estimated time whereby his/her ticket will be attended to.

Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Priority metrics.

·       Required to work on shift, weekend, and public holidays.