About the Client
Morgan McKinley is partnering with a high-impact global organisation at the forefront of digital innovation for talent search. A global leader in IT services and consulting, helping businesses modernize through innovative technology. From cloud migration to cybersecurity and data analytics, it drives digital transformation and supports sustainable growth across industries.
Essential Job Functions
- Demonstrate leadership and sound business acumen, showing consistency among principles, values and behaviour, thus building the trust and confidence of customers and business partners and following through on commitments
- Compliance to all policies, procedures and ethical standards
- Influencing Others.
- Builds effective relationships with colleagues, clients, customers and business partners.
- Excellent analytical skills
- Developing Others – Builds the skills and competencies of others and guides appropriate behaviours. Creates opportunities for the development and growth of others.
- Influencing Others – Successfully builds support for ideas without the use of hierarchical power. Builds effective relationships with colleagues, clients and customers.
- Experience with Service Delivery
- Ensure weekly, daily reports are sent to customer
- Provide reports as required by SDM or for own use to manage the performance of the team.
- SPOC escalations and issues (routing, process and tools related)
- Manage the resources and shift roster
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and problem-solving
- A continuous learner that stays abreast with industry knowledge and technology
- Must be able to read, write, and speak both English and Mandarin fluently.
Other Qualifications:
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as CompTIA Security+ is a plus
Work hours/schedule: 24 hours x 7 support hours. 9 hours shift, 5 working days.
Work days: 5 working days and 2 rotational off days, which may include Saturdays, Sundays, and Public Holidays.
If you are keen on this exciting opportunity, kindly Apply Now.
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Morgan McKinley Pte Ltd
EA Name: Neethu Jose
EA Licence No.: 11C5502
EA: Registration Number: R1110012
