IT Service Management (Change Management)

Responsibilities:

• Responsible to ensure that changes are efficiently and effectivelyrecorded, evaluated, authorized, prioritized, planned, tested, implemented,documented, and reviewed in a controlled fashion.

• Liaises with and supports business unit, project, and IT support staff toutilize and continuously improve IT Change Management practices inline with the ITIL best practice framework.

• Develops and maintains IT Change Management principles, standards,plans, and procedures and their implementation within the agreed-uponscope.

• Provides guidance, answers questions, and guides staff in the correct useof the change process and identifies training requirements, and providestraining for staff if necessary. Schedules and chairs Change Advisory Board meetings and coordinatesurgent changes among the IT support team.

• Schedules and chairs Change Advisory Board meetings and coordinatesurgent changes among the IT support team. Responsible to review changesprior to moving them forward for Change Advisory Board review.

• Assists auditors with auditing the activities of the Change Managementfunction for compliance with established procedures and IT controlframework.

• Responsible to generate weekly change log close reports and regular monthly management reports related to process outcomes and KPIreporting on the effectiveness of Change Management.

Skills and Experience We Are Looking For:

• Malaysia citizen

• Min Diploma in Computer Science or related field.

• 2-3 Years of working experience in the IT field.

• Knowledge in Microsoft Office/G-Suite on reporting analytics and presentations.

• Good verbal, written communication skills and the ability to work independently with minimal supervision.

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