It Service Management

Strong understanding of ITIL framework and ITSM best practices.

Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar.

Analytical skills for incident and problem resolution.

Excellent communication and collaboration abilities.

Ability to manage multiple priorities and work in a global environment.

Process-oriented mindset with attention to detail.

Experience in managing cross-functional and multicultural teams.

Experience in service reporting and performance analysis.

Knowledge of service governance and compliancerequirements.