Application Deadline: 6 April 2026
Department: IT & Business Systems
Location: Cyberjaya
Compensation: RM41,000 - RM51,000 / year
Description
The L1 Internal IT Support Engineer provides first-line triage and hands-on support to internal Nasstar colleagues based in Malaysia and across the wider organisation. This includes resolving user issues, preparing and maintaining devices, ensuring smooth onboarding/offboarding, and supporting day-to-day IT operations.
Key Responsibilities
IT Operations:- Provide L1 triage and resolution for IT support queries.
- Troubleshoot and resolve hardware/software issues.
- Support onboarding/offboarding and device preparation.
- Build, configure, and prepare laptops and peripherals.
- Maintain compliance of devices using internal tools (M365, Endpoint Manager).
User Support:- Serve as first point of contact for Malaysian office users.
- Provide face-to-face walk-up support.
- Assist with common troubleshooting and escalate when necessary.
Asset Management & Logistics:- Maintain accurate IT asset stock and records.
- Handle device shipping, returns, and courier coordination.
- Support insurance/lost device reporting.
- Update and maintain documentation
Process & Service Quality:- Ensure ticket handling meets SLA requirements.
- Follow all IT policies, security practices, and compliance activities.
- Identify areas for continuous improvement
Skills, Knowledge and Expertise
- SPM/O-Level or Diploma in IT/Computer Science
- Degree in IT/Computer Science
- IT certifications such as CompTIA A+, Microsoft Fundamentals, Google IT Support
- 612 months in a technical support role
- Experience with laptop builds and configuration
- Experience with ITSM tools
- Familiarity with Microsoft 365
- Basic understanding of Endpoint Manager / Intune
- Strong customer service skills
- Technical troubleshooting ability
- Team Player
- Communication skills in English
- Time Management
Benefits
- Competitive salary based on experience.
- Opportunity to work with international stakeholders.
- Training and development provided.
- Career progression opportunities within the organization
