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Scope and Skill-set
. End-to-End Ticket Lifecycle and monitoring relevant metrics
. Incident Management Workflow, including appropriate escalation
. First Call Resolution and Remote assistance
. Users IT accounts and access management (e.g. AD and Email account)
. Password Resets and Account unlock (including self-service)
. Process Change & Service requests Skill-sets
. Good communication skills
. Knowledge on ITSM processes
Job ID: 149283029
Skills:
Vpn, Outlook, Itil Processes, Office 365, Microsoft Windows, collaboration tools, ITSM ticketing tool
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