Company Description Mindteck is a global engineering and IT services company with over 30 years of experience enabling innovation in life sciences, industrial automation, healthcare, semiconductors, and data storage. The company delivers end-to-end product engineering and IT services across the full technology lifecycle, from concept and prototyping to manufacturing readiness and digital transformation. Its expertise includes AI and data services, IoT and embedded systems, product engineering, quality engineering and testing, and business process management. Headquartered in Bengaluru, India, Mindteck operates across the USA, UK, Canada, Germany, Singapore, Malaysia, Bahrain, and the Philippines, offering global scale with local expertise. Mindteck's mission is to be the trusted engineering and technology partner for complex, high-stakes initiatives where execution must be reliable and rigorously managed.
Role Description This is a remote, contract role for an IT Support Engineer. The IT Support Engineer will provide technical support for end users, including diagnosing and resolving hardware, software, and network issues via tickets, email, chat, and phone. Responsibilities include installing and configuring systems and applications, managing user accounts and access permissions, and ensuring adherence to security and compliance policies. The role involves monitoring system performance, escalating complex issues to higher-level support or engineering teams, and documenting solutions and procedures in a knowledge base. The IT Support Engineer will collaborate with cross-functional teams to support deployments, perform routine maintenance, and contribute to continuous improvement of support processes.
Qualifications
- Candidates should possess core IT support skills such as troubleshooting hardware and software issues, incident management, and remote desktop support.
- Candidates should possess networking and infrastructure skills such as basic TCP/IP, DNS, DHCP, VPN, Wi-Fi configuration, and familiarity with cloud or virtualized environments.
- Candidates should possess operating system and application support skills, including experience with Windows, macOS or Linux, common productivity tools, and system installation and configuration.
- Candidates should possess IT service management and documentation skills, including ticketing systems (e.g., ServiceNow, Jira, or similar), change management, and clear knowledge base or runbook documentation.
- Candidates should possess strong communication and customer service skills, including the ability to explain technical concepts clearly, manage expectations, and collaborate effectively in a remote, distributed team.
- Relevant qualifications such as a degree or diploma in Computer Science, Information Technology, or related field, or equivalent practical experience are beneficial.
- Industry certifications such as CompTIA A+, Network+, Microsoft, or ITIL Foundation are beneficial, as is prior experience supporting global teams or clients in complex engineering or technology environments.
