It Support Engineer

Role Description

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The part you will play

As a IT Support Engineer, you will be involved in

• Resolving IT support requests from employees in person, email, chat tools or over the phone.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Repairing and replacing equipment as necessary.
• Monitoring, troubleshooting and maintaining computer systems and networks.
• Setting up accounts for new users
• IT training support for Onboarding and do check list for Offboarding.
• Logging all service requests and updating tickets as needed.
• Managing, procurement planning IT assets/equipment and updating Asset inventory.
• Coordinate with the SEA IT service team for testing new technology and rolling out new updates.
• Responsibility in contacting Apple/Lenovo authorized service centres.
• Willing to support overseas users

What we are looking for - the ideal profile

• Experience supporting both Windows and Mac OS operating systems
• Experience setting up a basic local network, VLAN, VPN.
• Familiarity with Technologies such as Google Workplace, Lenovo/Apple hardware, Sophos Endpoint security, Microsoft 365 Office apps, OpenVPN client, Slack, Zoom, Odoo helpdesk.
• Experience delivering IT support to senior members of staff within a large-scale organization.
• Conversational English

In return, you will be getting

• Hands-on experience working on real production backend systems using Java with the Spring Boot framework.
• Direct mentoring and technical guidance from experienced Backend Developers and Senior Engineers.
• Exposure to modern backend architectures, including microservices and asynchronous processing.
• Practical experience collaborating with cross-functional teams and technical teams from partner brands.
• A strong foundation in real-world software development practices, with the opportunity to grow into a full-time role.