Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.
Job Title: IT Support Executive
Location: Kuala Lumpur, Malaysia
Employment Type: Full time
About The Role
We are looking for a proactive and detail-oriented IT Support Executive to manage and support our internal IT systems and network infrastructure. You will play a key role in ensuring system reliability, supporting end users, maintaining IT assets, and upholding security standards across the organization.
Key Responsibilities
Help Desk & User Support
- Provide first-level technical support for hardware, software, and network issues.
- Diagnose and resolve user-reported problems in a timely manner.
- Escalate complex issues to the Systems & Networks Manager when required.
- Communicate effectively with users on issue status and resolution timelines.
User Access Management
- Create, update, and deactivate user accounts in accordance with security policies.
- Assign and manage access rights based on roles and responsibilities.
- Perform regular audits of user access and permissions.
Hardware & IT Asset Management
- Install, configure, and maintain desktops, laptops, printers, and servers.
- Troubleshoot hardware issues and coordinate repairs or replacements.
- Maintain IT inventory and ensure proper allocation of equipment.
- Manage consumables such as printer toner and accessories.
Systems & Network Support
- Assist in maintaining IT infrastructure, including servers and network systems.
- Perform system updates, patches, and preventive maintenance.
- Monitor systems and respond to incidents promptly.
- Support corporate email systems and endpoint configurations.
- Liaise with external vendors for support and maintenance.
Security & Compliance
- Deploy and manage antivirus and endpoint protection solutions.
- Ensure compliance with IT security policies and procedures.
- Monitor system usage and software installations for security risks.
Telephony (VoIP)
- Configure and maintain VoIP systems.
- Support users with telephony-related issues.
- Prepare user guides and technical documentation.
Administrative Responsibilities
- Manage procurement of IT equipment, software, and services.
- Track and maintain IT inventory and asset records.
- Coordinate maintenance contracts and renewals.
- Ensure high service standards across all departments.
Requirements & Qualifications
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT support, systems administration, or a similar role.
- Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP).
- Familiarity with Windows operating systems and common business applications.
- Experience with user account management (e.g., Active Directory or similar tools).
- Understanding of IT security best practices and antivirus systems.
- Exposure to VoIP systems is an advantage.
- Strong problem-solving and troubleshooting skills.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in English and Malay; additional languages such as Mandarin and French are an advantage.
Nice to Have
- Certifications such as CompTIA A+, Network+, or Microsoft certifications.
- Experience working with IT ticketing/help desk systems.
- Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace).
What We Offer
- Competitive salary and benefits package
- Opportunities for learning from Corporate Team in France
- Collaborative and supportive work environment
