Job description
We are seeking a dedicated and hands-on IT Support Executive to join our team. The ideal candidate will provide daytoday technical support, ensure smooth operations of our IT systems, and support the branch offices IT infrastructure. If you are proactive, customeroriented, and have solid experience in IT support, we invite you to apply.
Key Responsibilities
- Perform day-to-day operational duties such as providing PC support to end-users in software and hardware, data backup; manage disk storage usage, computer inventory tracking etc
- To provide support for IT applications such as Cloud, Microsoft Office products, internet explorer, desktop, laptop, printer, and network LAN/WAN connectivity.
- To provide support and monitor branch offices IT infrastructures such as Server, firewall, network switches and backup.
- Installing, configuring, testing and maintaining operating system and application software.
- Provides user training, system support, network enhancements, hardware, and software support, maintains an inventory of all hardware and software licenses, and reviews maintenance agreements.
- Uses troubleshooting techniques and tools to identify defective products and follow guidelines in issuing service calls/contacts.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of product line, policies, and procedures.
- Focuses on delivering a positive customer experience according to standards.
Required Skills & Competencies
- Knowledge of retail-related applications (POS, WMS, Inventory systems).
- Strong experience with Windows, Office365, MacOS installation, configuration, and patch updates.
- Skilled in supporting servers, desktops, laptops, printers, handheld scanners, tablets & mobile devices.
- Familiar with DNS, DHCP, LAN/WAN, firewalls, antivirus, VPN, CCTV, door access systems, and PABX.
- Knowledge of domain/server setup, data storage, backup solutions, IT infrastructure, and system support.
- Familiarity with Crystal Reports, Excel VLOOKUP, and Adobe applications is an added advantage.
- Excellent diagnostic and problemsolving abilities.
- Strong communication and customer-service skills.
- Ability to remain calm and think clearly under pressure.
- Strong interest and proficiency in IP networking, equipment, protocols, and technologies.
Requirements
- Diploma, Advanced Diploma, Bachelor's Degree, or Professional Qualification in Computer Science or related field.
- Strong knowledge of current technologies, Active Directory, system migration, server API integrations, Windows/MacOS, data disaster recovery, data analysis, hardware, and application support.
- Hands-on experience in network administration, network installation, and infrastructure support.
- At least 45 years of relevant working experience.
- Strong ability to multitask and work independently.
- Able to assist the Head of Department when required.
- Strong planning and execution skills with the ability to meet deadlines.
