About The Role
As a Mandarin-speaking IT Support Executive at NETFORGE SOLUTION SDN. BHD., you will be responsible for deploying and maintaining business systems, managing CI/CD pipelines, optimizing network performance, and ensuring the stable operation of our private cloud infrastructure. You will support Chinese-speaking teams and work across rotating shifts to maintain system reliability and efficiency.
What You'll Be Doing
- Perform server system operations and maintenance, including scripting and automation
- Deploy, maintain, monitor, and optimize business systems and infrastructure
- Handle system incidents by performing troubleshooting, analysis, resolution, and follow-up
- Develop and maintain CI/CD pipelines and automation tools to improve operational efficiency
- CI/CD
- Maintain and ensure the stability and security of private cloud infrastructure
- Introduce and deploy tools/platforms, and prepare related documentation
- Collaborate with development teams to support project implementation and track progress
- Coordinate between after-sales/support team and development team to escalate and resolve issues
What We're Looking For
- Diploma or Degree in IT, Computer Science, or a related field
- IT/
- Fluent in Mandarin (spoken and written) e are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking team
- Minimum 5 years of experience in IT support, system operations, networking, or a related role.
- 5 IT
- Strong knowledge of networking fundamentals, including TCP/IP, routing, switching, and firewall concepts.Ability to analyze and troubleshoot network issues and optimize performance
- TCP/IP
- Hands-on experience with web-related technologies such as Nginx, Redis, Zookeeper, MySQL, DNS, etc., including configuration and performance tuning
- NginxRedisZookeeperMySQLDNS Web
- Proficient in one or more programming or scripting languages (e.g. Python, Shell, Go).
- PythonShellGo
- Experience with monitoring and logging tools such as ELK, Zabbix, Prometheus, and Grafana
- ELKZabbixPrometheusGrafana
- Strong problem-solving and troubleshooting skills, with the ability to independently handle complex issues
- Fast learner with the ability to quickly acquire and apply new technologies in a practical environment
- Experience in team management or technical leadership; prior experience leading a small team (35 members) is an advantage
- 3-5
- Willing to work non-standard hours, including overtime or when support is required.
What We Offer
- Salary up to 10k
- New Project Development Incentive
- EPF, SOCSO, EIS starting from the probation period
- Medical Leave, Annual Leave
- Medical Claims
- Monthly Fixed Allowance
- Monthly Performance Bonus
- Annual Bonus even if you've worked for less than a year
- Company Trip, Team Building Activity
- One and a half hours of lunchtime.
- Near public transportation (LRT/MRT)
About Us
NETFORGE SOLUTION SDN. BHD. is a global IDC and cloud infrastructure provider, offering server rentals, high-protection CDN solutions, and cloud hosting services to international clients. We are dedicated to delivering high-performance, reliable cloud solutions to customers around the world.
At NETFORGE SOLUTION SDN. BHD., we believe that a great team culture leads to great work. Were proud to offer a friendly, inclusive, and collaborative working environment where everyones ideas are heard and valued.
We value open communication, teamwork, and a growth mindsetno matter your role, youll find the space to learn, contribute, and grow with us.
Our business is stable, with real-world use cases and clear performance targets. We offer fast, flexible decision-making, strong execution autonomy, and a well-supported marketing budget. With a technically driven team and highly engaged customers, our products are both professional and sticky.
Location: Sunway Velocity, Kuala Lumpur
Working Hours
Non-standard working hours depending on operational needs or project requirements, with shifts such as 8:00am5:00pm, 9:00am6:00pm, 10:00am7:00pm, 1:00pm10:00pm, or 2:00pm11:00pm. Total working hours will not exceed 45 hours per week.
Off Days
8 off days per month, which may not necessarily fall on weekends depending on the work schedule.
Come join a team thats passionate, supportive, and always ready to take on new challengestogether.
