We're a world-leading smart mobility SaaS tech company with over 2.4 million subscribers across 23 countries. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our products and technology.
Are you curious, innovative and passionate Do you take ownership, embrace challenges, and love problem-solving We're seeking an IT Support Administrator to assist with the IT Helpdesk environment.
Job Responsibilities
Align IT Helpdesk initiatives with business objectives to ensure technology supports organizational goals.
Action assigned tickets on Ticketing system (Zammad, OTRS), provide timely feedback and ensure tickets are closed with high quality service with minimal comebacks.
Monitor chat groups for support issues raised, ensure tickets are logged and actioned accordingly.
Assist with checking call logs on the PABX and Dialers for issues raised.
Manage user accounts
Routinely manage assignment of outbound calling numbers
Assist Local IT team with advanced support on issues.
Manage end point security (Sophos) on end user machines.
Job Requirements
High School Diploma (SPM)
Applicable tertiary qualification will be an advantage
Strong understanding of IT Support Operations.
Knowledge of Active Directory and IAM
Advanced MS Suite application knowledge (Outlook, word, Excel)
Knowledge of Windows 10, 11 and MAC OS.
Experience on an IT Service Management Tool is essential
Analytical and problem-solving skills.
Knowledge of IT governance, compliance, and risk management.
Excellent written and verbal communication and interpersonal abilities.
