At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
We are looking for a hands-on IT Support Intern to assist in daily IT operations, focusing on hardware support, end-user device management, and on-site technical assistance.
This role is ideal for candidates who enjoy troubleshooting, working with physical equipment, and providing direct support to users in a corporate environment.
How You'll Create Impact
- Provide on-site technical support for employees (laptops, desktops, printers, mobile devices and Audio-Visual System)
- Diagnose and troubleshoot hardware issues (e.g., faulty RAM, hard drives, peripherals)
- Perform installation, setup, and configuration of end-user devices
- Assist in hardware upgrades, repairs, and preventive maintenance
- Support IT asset management (inventory tracking, tagging, and documentation)
- Set up workstations for new hires (imaging, software installation, network access)
- Handle basic network troubleshooting (LAN connectivity, Wi-Fi issues, cabling)
- Support printer setup, maintenance, and troubleshooting
- Assist in managing IT tickets and ensuring timely resolution
- Work closely with vendors for hardware servicing and warranty claims
This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.
What Makes You Stand Out
- Experience assembling/disassembling PCs or laptops
- Exposure to imaging tools or OS deployment processes
- Familiarity with Active Directory (user account setup, password reset)
- Basic knowledge of IT asset management or ticketing systems (Service Now)
- Understanding of workplace IT security practices
Your Background
- Currently pursuing a Diploma/Degree in Information Technology, Computer
- Engineering, or related field
- Strong interest in hardware, troubleshooting, and hands-on technical work
- Basic understanding of computer hardware components (CPU, RAM, storage, motherboard)
- Familiarity with Windows OS installation and basic configuration
- Familiarity with Microsoft Office 365.
- Basic knowledge of networking (IP addressing, LAN, Wi-Fi)
- Willingness to work on-site and provide face-to-face user support
- Good communication skills and a service-oriented mindset
Working Conditions
- On-site role (office-based) Location: Symphony Square PJ
- May require moving/handling IT equipment (laptops, monitors, etc.)
- Standard working hours: Monday–Friday, 9 AM–5 PM
EOE/M/F/Vet/Disability
