IT Tech Support (Fresh Graduate / Final Semester Students)

We are seeking a motivated and detail-oriented ESG IT Support / Business Support Analyst to support our client applications in post-production in driving Environmental, Social, and Governance (ESG) initiatives. This is an excellent opportunity for fresh graduates or final semester students to gain hands-on experience in sustainability reporting, data analysis, and digital transformation projects.

About the Role

This role involves providing first-level investigation and troubleshooting, acting as a key bridge between business users and technical teams. You will be responsible for managing incoming tickets from users, performing initial diagnosis, and translating issues into clear problem statements for technical resolution. The role includes handling incident management, defect tracking, and escalation follow-ups. In addition, you will support UAT testing and enhancement activities, working closely with QA and BA teams during post-production phases. This role requires strong problem-solving skills, attention to detail, and the ability to connect information, think critically, and propose quick fixes or workarounds for users. A willingness to learn is essential, as you will gain exposure to application knowledge, ESG domain concepts, and regulatory requirements.

Responsibilities

• Support ESG-related projects, including data collection, analysis, and reporting
• Work closely with internal teams to translate ESG requirements into system or process improvements
• Support ESG reporting frameworks (e.g., sustainability reports, carbon tracking, compliance tracking)
• Assist in system testing, UAT coordination, and issue tracking
• Conduct research on ESG trends, regulations, and best practices
• Provide administrative and coordination support for ongoing ESG initiatives

Qualifications

• Final semester student or recent graduate in:
• Business Administration
• Information Systems / IT
• Environmental Science / Sustainability
• Finance / Economics or related fields

Required Skills

• Strong interest in ESG / Sustainability / Climate-related topics
• Basic understanding of business analysis or data analysis concepts
• Familiarity with tools such as Excel, PowerPoint (knowledge of Power BI is a plus)
• Good communication and stakeholder management skills
• Detail-oriented, proactive, and willing to learn

Preferred Skills

• Exposure to ESG frameworks (e.g., GRI, SASB, TCFD)
• Basic technical knowledge (SQL, APIs, or system workflows)
• Internship experience in consulting, tech, or sustainability-related roles

Employment Type

• Internship-last sem.
• Potential for full-time conversion based on performance.

Location: Setia Alam (hybrid)