IT Technical Support/ Customer Service

Technical Customer Support Executive (Hybrid | Penang)

Location: Bayan Lepas, Penang, Malaysia

Work Mode: Hybrid (3 Days Office / 2 Days WFH)

Employment Type: 12-Month Renewable Contract (High Potential for Permanent Conversion)

About the Opportunity

A global technology leader is looking for customer-focused professionals to join its Technical Customer Support team. This role offers an excellent opportunity to build a career in technical support while working with international customers and cutting-edge technology solutions.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide first-level troubleshooting and issue resolution.
• Diagnose and document customer issues accurately.
• Escalate complex technical problems when required.
• Diploma or Bachelor's Degree in any discipline.
• Fresh graduates with strong communication skills are also encouraged to apply.
• 1–3 years of experience in Customer Service, Technical Support, IT Helpdesk, Service Desk, or Call Center environments.
• Good communication skills in English.

Compensation & Benefits

Maximum Salary Budget for Rotational Shift (Morning/ Evening/ Night) : RM 3,100 Basic + RM 300/ RM 400 (Shift Allowances) + Yearly Performance Bonus

Maximum Salary Budget for Fixed Night Shift: RM 3500 (Basic) + RM 300/ RM 400 (Shift Allowances) + RM 700 (Attendance Allowance) + Yearly Performance Bonus

EPF, SOCSO & Medical Benefits

Annual Performance Bonus

Overtime Pay

Annual Leave & Sick Leave Entitlement

Structured 1 Month Training Provided

Career Growth & Potential Permanent Employment

Working Hours

• Opt for any one shift: Rotational shifts (Morning, Afternoon & Night) OR Fixed Night Shift
• 9-hour shifts

Interested candidates may click on Apply or Reply or Whatsapp on +60327879171. Fresh graduates with strong communication skills and a passion for customer support are encouraged to apply.