Job Overview:
As our IT Vendor Manager, you will be part of a team of go-getters and do-gooders, and work in very close proximity (literally and figuratively) with our co-minions from Procurement team, vendor and stakeholders.
Your work life:
Vendor relationship management
- Develop and maintain strategic relationship with vendors.
- Act as primary escalation point for vendor-related issues and disputes.
- Conduct regular vendor business reviews and governance meetings.
- Drive continuous improvement initiatives with vendors to enhance service quality and operational efficiency.
Vendor performance management
- Define and monitor service level agreements (SLAs), key performance indicators (KPIs) and operational level agreements (OLAs).
- Track vendor performance against contractual commitments.
- Prepare and present vendor scorecards and performance reports to management.
- Identify service gaps and implement corrective action plans.
- Procure regular reports on vendor performance, risk and compliance metrics.
Contract & commercial management
- Manage the full lifecycle of vendor contracts such as execution, renewal and termination.
- Ensure contractual terms are adhered to both vendors and internal stakeholders.
- Monitor contract expiration dates and renewal requirements.
- Support commercial negotiations to achieve cost savings and value optimization.
- Periodically review and update framework agreement template and statement of work align with business objective, law and regulatory compliance.
Procurement & sourcing support
- Collaborate with Procurement and internal stakeholder in vendor selection process.
- Support RFI, RFQ, RFP and tender activities.
- Conduct vendor assessments, due diligence and capability evaluations.
- Assist in evaluating business cases and sourcing strategies.
Stakeholder management
- Partner with internal stakeholder, Procurement, Legal and Finance.
- Translate business requirements into vendor engagement strategies.
- Provide recommendations on vendor capabilities, market trends and sourcing options.
- Facilities effective communication between internal teams and vendors.
To be considered, you'll need:
- Education: Bachelor's degree in information technology, computer science, business administration, supply chain management or a related discipline.
- Experience: 5-8 years of experience in IT procurement, IT vendor management or Information Technology.
- Skills: Possess profound knowledge on enterprise IT environment and managed services.
- Attributes: Strong negotiation, analytical, and stakeholder engagement skills.
Our Commitment to You
At Time, we believe great work deserves great support. Here's what you can look forward to when you join us:
- Comprehensive medical coverage for you and your immediate family, including outpatient care, hospitalisation, dental and optical benefits.
- Wellness support with an annual spending account for health-related needs, alternative treatments, or even paid-up premiums for personal insurance.
- Employee assistance during life's big moments, from celebrations to times of bereavement.
- Learning & growth opportunities through dedicated time for learning, access to LinkedIn Learning and rewards for upskilling.
- Cash rewards for recognised certifications and full reimbursement for up to two approved professional memberships each year.
*Only shortlisted candidates will be notified.
