Overview:
As a Technical Lead focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Discovery Solutions utilizing the ServiceNow Discovery Module
Responsibilities:
- Work with process owners to understand the business service architecture and required information related to business/service map data and develop technical specifications and solutions
- Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
- Provide visibility to the performance and issues related to Discovery
- Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
- Work with Application SMEs to create and validate Service Maps for key applications
- Maintain the integrity of the Service Mapping module across production and non-production environments
- Installation/Configuration and implementation of the discovery tool
Requirements:
- Bachelor's degree in computer science, Information Technology, or a related field
- At least 8 years of experience in CSDM led CMDB implementation using Service Now platform.
- At least 5 years of experience in Implementing Service Mapping solutions for multiple customers
- Strong troubleshooting skills, reading logs, solving complex workflow issues;
- Writing maintainable code as per best coding practices wherever required.
- Experience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
- Experience in Writing custom patterns for discovering custom/in-house applications
- Scripting and coding Discovery Patterns, CMDB, CMDB Types and Scripting
- Knowledgeable and familiar in the ServiceNow Discovery/Service Mapping offerings.
- Experience in Coding, Test Scripts and Configuration for ServiceNow Service Mapping along with ability to configure ServiceNow MID Servers in customer environments
- Delivering technical workshops on Service Mapping, Discovery, integration with full knowledge of CMDB/AMDB Lifecycle
