Job Description
Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions will be key as you contribute to providing solutions to work-related problems. Let's shape the future together!
Analyze and develop technology-driven business solutions to improve efficiency
Translate medium to large-scale and complex requirements into tailored solutions
Apply best practices, contribute to thought leadership, and serve as a subject matter expert to enhance marketplace reputation
ITIL and ITSM Expertise:
A comprehensive understanding of IT Service Management (ITSM) principles is essential.
Prior hands-on experience with ServiceNow and Level 1 support is highly preferred, as it aligns with foundational ticket management and operations based on ITSM standards.
ITIL certification will be viewed as a valuable complement to these qualifications.
Life Science Experience (CSV):
Prior experience in the Life Sciences domain, particularly with Computer System Validation (CSV), is essential to understand industry regulations and compliance requirements.
Ownership, Adaptability, and Commitment:
A zeal to learn and grow in their role, building expertise over time
A high degree of adaptability to embrace new challenges and changing priorities
A strong commitment to deliver quality work, meeting deadlines, and project objectives.
Effective Communication:
Strong communication skills are essential.
The candidate must collaborate effectively across different teams and provide clear updates on project statuses and send communications to stack holders.
Preferred Qualification Level and work timings:
The primary work hours will be between 10:30 AM to 8:30 PM (a mix of general and Shift B timings).
Additionally, there will be a rotational night shift once a month from 1:30 AM to 10:30 AM.
Technical Skills (Good to have):
While we expect familiarity with basic technical concepts, individuals with knowledge in the following areas will capably meet the demands of this role:
Cloud Platforms: AWS, Google Cloud (good to have)
Integration Tools: Experience with tools such as MuleSoft is beneficial
Advanced Aveva OSIsoft PI proficiency (preferred)
