- Competitive salary package
- Cutting-edge technologies
Firmenprofil
The employer is a large organization within the Technology & Telecoms industry, known for its innovative solutions and commitment to excellence. The company is based in Kuala Lumpur and provides employees with opportunities to work on impactful projects in a collaborative environment.
Aufgabengebiet
- Lead the implementation, configuration, and maintenance of ITSM tools to meet organizational requirements.
- Collaborate with cross-functional teams to ensure seamless integration of ITSM tools with other systems and processes.
- Analyze and optimize ITSM workflows to enhance efficiency and service delivery.
- Monitor and troubleshoot ITSM tools to ensure they are functioning effectively and address any issues promptly.
- Develop and deliver training materials to end-users to promote the effective use of ITSM tools.
- Act as the primary point of contact for ITSM tool-related inquiries and provide expert support as needed.
- Maintain documentation for ITSM tool configurations, processes, and procedures.
- Stay updated on industry trends and recommend improvements or new tools as appropriate.
Anforderungsprofil
A Successful ITSM Tool Lead Should Have
- A degree in Information Technology, Computer Science, or a related field.
- Strong knowledge of IT Service Management frameworks and tools.
- Proficiency in configuring and managing ITSM tools.
- Problem-solving skills to address tool-related issues efficiently.
- Ability to work collaboratively with cross-functional teams.
- Excellent communication skills for training and support purposes.
- Proactive attitude towards process improvement and innovation.
Vergütungspaket
- Competitive monthly salary ranging from MYR 5900 to MYR 6900.
- Comprehensive benefits package as per company policies.
- Opportunity to work with a large organization in the Technology & Telecoms industry.
- Exposure to innovative ITSM tools and practices.
- Temporary position with potential for skill enhancement and career growth.
This is an excellent opportunity for an ITSM Tool Lead to make a meaningful impact in the Technology & Telecoms industry in Kuala Lumpur. If you meet the qualifications, we encourage you to apply and be part of this exciting journey.
Kontakt
Referenznummer: JN-052026-7023088
