Japan Membership Rewards Analyst (Non-Voice)

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Position: Japan Membership Rewards Analyst (Non-voice)

Introduction

We are seeking for passionate, energetic and confident English and Japanese speakers who are responsible for bringing our brand to life, creating lasting relationship and enhancing the experience of our customers for a living. Launch your career by joining the Japan Membership Rewards Team within the Customer Fulfillment Network (CFN) KL. CFN is a part of Global Servicing and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.

Key Responsibilities:

• Manage Membership Rewards redemption request and inquiries for card members

• Partner with relevant teams such as front-line team and printing team based in Tokyo

• Analyze data and perform reporting as necessary to ensure card member requests and their Membership Rewards profiles are maintained accordingly

• Ensure card members request is fulfilled within Service Level Agreement (SLA)

• Follow up with Membership Rewards partners to ensure accurate redemption and collaborate with other internal teams and stakeholders whenever necessary

Requirement

• Fluency in speaking, reading and writing English and Japanese with JLPT 2 or above

• Degree holder preferred or minimum 1-year of relevant working experience

• A customer-first mindset, can do attitude to solve customer inquiries

• Able to deliver result in accordance with policy and procedure

• Good computer and communication skill & attentive to details

• Pro-active team player adaptable to changes

• Flexible to work shifts hours as well as weekend & Malaysia public holiday when necessary

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.