Japanese / Korean SNS chat support

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Respond promptly and politely to chat inquiries from clients.
• Conduct necessary research to resolve platform issues and provide solutions.
• Make suggestions for improving the chat support process.
• Record and report client inquiries.
• Receive training on the chat support process and utilize that training in carrying out tasks.
• Collect client feedback to improve our services.

• Excellent communication skills, with the ability to explain things clearly and politely.
• Familiarity with social media platforms and strong problem-solving skills.
• Prior experience in chat support is preferred. But Fresh Graduates are also applicable.
• Opens for Korean/Japanese Native and Local speakers
• English language proficiency is preferred.
• Working hour: 24/7 operation hours, rotational shift

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We are hiring Korean Native who is willing to work in Malaysia. If you are interested in any opportunity in Malaysia, please apply from this website (takes to 2-3 minutes). We will contact you shortly.

EPS Consultants