Description
We are seeking a Japanese Speaker Customer Service representative to join our team in Southeast Asia. The ideal candidate will have strong communication skills in both Japanese and English, along with relevant experience in customer service. This role will involve assisting Japanese-speaking customers, resolving their inquiries, and ensuring a high level of customer satisfaction.
Responsibilities
- Provide excellent customer service to Japanese-speaking clients via phone, email, and chat.
- Resolve customer inquiries and issues in a timely and professional manner.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with team members to improve service processes and customer satisfaction.
- Assist in the training and onboarding of new customer service representatives.
- Handle escalated customer complaints and provide effective solutions.
Skills and Qualifications
- JLPT N2 Certified min
- Excellent communication skills in Japanese and English
- Customer service experience is an advantage
- Willing to work on rotational shifts
- Fresh graduates with N1 certification are welcome to apply
