Japanese-Speaking Customer Support / Sales & Quality Assistant

Japanese-Speaking Customer Support / Sales & Quality Assistant

Job Description:

As a Japanese speaker, you will be responsible for customer support, sales assistance, and quality support tasks. You will act as a bridge between Japanese customers and in-house Japanese staff. Depending on your skills and experience, you will handle the following responsibilities:

Customer Support / Contact Point

Serve as the main point of contact for Japanese-speaking customers and in-house Japanese staff

Handle communications via phone, email, and documents

Respond to inquiries and resolve basic issues

Sales Support

Assist the sales team with administrative tasks

Prepare quotations, process orders, and support customer communications

Facilitate Japanese-language communication with customers

Quality Support / QA Assistance

Support quality-related tasks in manufacturing and production

Coordinate specifications with overseas headquarters or customers in Japanese

Perform data entry and prepare reports

Other tasks as assigned

MUST TO HAVE:

-Japanese language proficiency (JLPT N2 or above, business-level usage required)

- Minimum 3 years of work experience (Japanese language experience not required)