Japanese-Speaking IT System Support Opportunities - Kuala Lumpur
A leading global IT services company is hiring Japanese-speaking Service Desk Experts (L2) in Kuala Lumpur. This is an excellent opportunity for professionals with IT support experience who thrive in an international, fast-paced environment.
Open Positions:
1.Service Desk Expert (L2) ADP
- Salary: RM7,000 RM7,500
- Work Days: Rotational Shift
Key responsibilities:
- Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).
- Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.
- System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance. Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.
- Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.
- Collaboration: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality.
2.Service Desk Expert (L2) MS/DX
- Salary: RM7,000 RM7,500
- Work Days: Rotational Shift
Key Responsibilities:
- Incident Management: Receive and respond to inquiries via email and phone, resolve them timely and effectively within established Service Level Agreements (SLAs).
- System Monitoring: Monitor multiple systems, servers, and POS equipment using various monitoring tools, proactively identifying and addressing potential issues.Troubleshooting:
- Diagnose and resolve technical issues related to servers, POS equipment, and other supported systems.Server Management: Perform server backups, maintenance, and operational tasks to ensure system stability and availability.
- Reporting: Generate regular reports on system performance, incidents, and other relevant metrics for stakeholders.
- Communication: Communicate effectively with internal teams and external clients, especially Japanese-speaking clients and counterparts, providing clear and concise updates on incident status and system performance.
3.Service Desk Expert (L2) Network
- Salary: Up to RM9,000
- Work Days: Monday Friday
- Schedule: 9:00 AM 6:00 PM / 10:00 AM 7:00 PM
Key Responsibilities:
- Provide Level 12 support for network and IT-related issues.
- Troubleshoot connectivity, configuration, and device-related incidents remotely.
- Follow escalation procedures when issues require higher-level intervention.
- Monitor network devices through dashboards and monitoring tools.
- Identify alerts, performance issues, and potential risks.
- Perform routine checks, small updates, and validation tasks on existing infrastructure.
- Support IT operational activities across the region.
Requirements:
- Japanese language proficiency (N2 or above)
- Experience in IT support, service desk, or infrastructure
- Ability to support global users and work in a fast-paced environment
No Visa Sponsorship for these positions
