Global Business Service (GBS) is the shared service organization in Air Liquide.
In APAC we support our business from two locations, one in Kuala Lumpur and another in Shanghai.
Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.
How will you CONTRIBUTE and GROW
- Responsible for performing all relevant accounts receivable (AR) activities for customers
- Secure cash payments after billing customers by adhering to collection procedures, assisting customers with invoicing questions and managing or handling any customer disputes.
- Prepare the monthly AR Summary report (DSO, Top Overdue Accounts, IRIS T-CLT), arrange the monthly meeting with Sales & CFO.
- Process all collection activities by prioritizing the cases and follow up according to client policies and procedures
- To perform outbound calls with external customers for payment inquiries.
- To handle and manage disputes or queries from customers efficiently. At times, may need to do further research. Enter data inputs and update invoice records. Verify validity of account discrepancies
- Manage bad debt provision, credit write-offs and credit suspensions when deemed appropriate, and coordinate with external collection agencies or lawyers on a case-by-case basis
- Manage the interim and year-end audit requests.
- Ensure all Collection activities are recorded correctly and promptly (Google Sheet & Gideon)
- Generate dunning letters
Are you a MATCH
The successful candidate should have:
- Education and Experience: Bachelor's degree in Finance, Accounting, Business, or related quantitative field with 0–3 years in collections, accounts receivable (AR), finance, or data analysis.
- Soft Skills: Strong communication, negotiation, and conflict resolution skills.
- Collaboration Skills :Partnering with sales, customer service team and finance teams to improve cash flow.
- Technical Skills: Advanced Google Spreadsheet (pivot tables, lookup functions) and experience with ERP systems like D365 and Oracle.
- Analytical Skills: Reconciling accounts, managing aging reports, and resolving billing disputes.
What We Offer:
- Hybrid work arrangement
- Office location (1Powerhouse) is accessible via MRT (Bandar Utama station)
- Highly engaged and empowered work culture
- Dynamic multinational team of more than 14 nationalities
- Continuous learning & development
We take care of our employees:
- Medical card coverage for self and dependents (outpatient and inpatient)
- Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits etc.)
- Monthly NICE Program activities for team bonding and well-being lifestyles
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.
