Junior Contact Centre

Fresh graduate with service oriented or retail experience is eligible to apply

Job Purpose: Handling and managing DMP Payment Care via outbound call to minimise delinquent and maximise regularised accounts in line with the expectation of management. Providing accurate information and resolution via first call resolution approach in a highly professional and quality customer service to customers.

Job Descriptions:

1. To conduct outbound call and negotiate repayment with DMP customers based on listing provided by HDMD on daily basis.

2. Explain and advice customer on the DMP account status, outstanding arrears, and any relevant information

3. Negotiate acceptable payment plans and deadlines to resolve month in arrears amount based on payment simulation provided by HDMD.

4. To meeting the daily target of call performance by upholding professional standard, and call ethics as per standards.

5. To record customer information and queries for each call attended in the customer relationship management system / dunning call for record keeping purposes.

6. To report/escalate customer's complaints / service request or any matters arising promptly to technical team for further actions

7. To perform any ad-hoc tasks as and when required by the Supervisor/Section Head/Head of Department.

Job Challenges:

• The need for all CEC staff to be Customer Service orientated and to exercise passion and be sensitive to customer's needs.

• Meeting and keeping to all service promise turnaround time.

Working Conditions:

• Staff is required to be in the office on daily basis.