Junior Credit Controller

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

Junior Credit Controller

Key Responsibilities

1. Credit Control & Collection

• Monitor Accounts Receivable aging reports and follow up on overdue accounts.
• Contact customers via email and telephone to obtain payment commitments.
• Issue statements of accounts, reminders, and demand letters.
• Maintain accurate collection records and customer correspondence.
• Escalate long outstanding debts to management when necessary.

2. Debt Management

• Investigate and resolve customer payment disputes.
• Work closely with Sales, Operations, and Customer Service teams to resolve billing issues.
• Recommend suspension of credit facilities for delinquent accounts where appropriate.
• Monitor and report overdue balances, bad debt exposure, and collection performance.

3. Credit Assessment

• Conduct credit checks on new customers before account creation.
• Review customer credit limits and payment terms periodically.
• Assess credit risk and recommend appropriate credit limits.

4. Cash Application & Reconciliation

• Verify customer payments and ensure accurate allocation against invoices.
• Investigate unallocated receipts and payment discrepancies.
• Reconcile customer accounts and maintain accurate debtor balances.

5. Reporting

• Prepare weekly and monthly Accounts Receivable aging reports.
• Track DSO, collection performance, and overdue debt trends.
• Provide regular updates to management on key debtors and collection actions.

Qualifications & Skills

• Diploma/Degree in Accounting, Finance, or related discipline.
• Strong negotiation and communication skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Excel and accounting systems.
• Able to work independently and meet collection targets.

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.