Junior Customer Service Executive (Customer Care)

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Job Description

What You'll Be Doing

Be the first point of contact and create a positive, professional impression for every customer interaction
Engage with customers across calls, WhatsApp, social media, and email in a friendly and solutions-driven manner
Provide clear, accurate, and helpful information to enhance overall customer satisfaction
Take ownership of customer concerns and resolve straightforward issues efficiently
Apply practical de-escalation techniques to manage challenging situations with confidence and empathy
Represent the brand professionally by responding to Google Reviews and customer feedback
Turn positive experiences into strong customer relationships through thoughtful engagement
Maintain accurate and timely records of all interactions in the CRM system

What Makes You a Good Fit

Minimum SPM or equivalent (Diploma in related field is a plus)
0–2 years of experience in customer service, retail, or similar roles is preferred
Able to communicate in English, Malay and Mandarin
Able to handle customer enquiries calmly and professionally in a fast-paced environment
Possesses strong multitasking ability with good attention to detail and basic documentation accuracy
Customer-focused, responsible, and takes ownership of tasks