Junior IT Executive

• Provide 1st & 2nd level end user and system support via phone, email, or chat (Service Desk Support)
• Troubleshoot issues and escalate complex problems to specialized teams according to the SLA
• Assist in the installation, configuration, and deployment of software applications
• Manage software licenses, ensure compatibility, and provide user training
• Setup and deploy new desktop/laptop computers for new hires and collect devices during offboarding
• Diagnose and resolve network connectivity issues
• Monitor network performance, identify bottlenecks, and implement corrective actions
• Maintain an accurate inventory of IT assets and track configurations
• Tag assets, document configurations, and manage lifecycle using IT Asset Management Tools
• Plan and execute IT setup for new store openings (network, POS, hardware)
• Provide on-site and remote technical support to store staff
• Configure and test IT systems (computers, printers, network devices)
• Support and maintain CCTV, door access, and other physical security systems
• Coordinate with IT vendors and service providers for system installation and maintenance
• Maintain clear and accurate documentation of IT processes and solutions
• Collaborate with IT team and other departments for smooth operations

Requirements:

• Diploma/Degree in Information Technology, Computer Science, or related field
• Minimum 2-3 years of experience in IT Technical Support or equivalent

Technical Skills:

• Basic to strong knowledge of Windows and Mac OS
• Experience with software installation, configuration, and troubleshooting
• Hands-on experience in desktop/laptop setup and deployment
• Knowledge of networking (firewalls, routers, VLANs, routing protocols)
• Familiarity with IT Asset and Configuration Management tools

Systems & Tools:

• Experience in UniFi technologies (advantageous)
• Experience with CCTV, door access systems (Hikvision, etc.)

Soft Skills:

• Strong problem-solving in fast-paced environments
• Excellent communication and interpersonal skills
• Team-oriented mindset

Additional Skills:

• Experience with IT setup for retail stores, including POS and networking
• Ability to manage vendors and installation projects
• Strong documentation skills