Junior Key Account Manager

Evo Commerce owns a few CPG brands focusing on high quality supplements. We're currently operating in 10 markets and our team members are based out of Singapore. We have past experience working in big tech companies which includes Grab, Tiktok, Zalora, FoodPanda, Fave, Shopee, etc.

Our hero product, bback (previously known as Bounceback), is currently one of the fastest growing CPG brands in SEA and is loved by bankers, traders, influencers and bartenders with a high efficacy rate against hangover post drinking. Our aim is to become the Redbull of hangover recovery, making hangover remedies accessible to drinkers worldwide. Then came Stryv, our high quality, salon-grade hair tools and product line with an affordable price tag. We believe there's no need to break your bank to get the hair you want.

We're big advocates of direct-to-consumer brands, and believe in the new world (Post-COVID), consumers buy directly from global brands through digital native storefront, bypassing distributors, wholesalers and retailers. This means commerce and information are more efficient, and the implication to the end customer is that product quality goes up and cost of goods are reduced drastically. We want to be the catalyst for this paradigm shift within the health and beauty industry.

Find out more: www.withevo.com

Role Summary

The Assistant Key Account Manager supports the management of Modern Trade and pharmacy chain accounts. The role focuses on executing joint business plans, promotions, product listings, and ensuring smooth operational coordination between customers and internal departments. This position is responsible for driving sell-in and sell-out performance while maintaining strong relationships with buyers and store operations team.

Key Responsibilities

1. Key Account & Relationship Management

Support in handling assigned retail chain buyers and category managers

Build and maintain professional relationships with buyers, merchandisers, and store operation teams

Attend buyer meetings, line reviews, and joint business planning sessions

Follow up on listing approvals, store distribution, and product launch timelines

Act as the main coordinator between customer and internal teams (marketing, supply chain, finance)

2. Sales Planning & Promotion Execution

Execute monthly promotion plans, in-store activations, and campaign mechanics

Coordinate promotional submissions (promotion forms, listing forms, artwork, and product info sheets)

Monitor promotion performance, sell-out data, and stock movement

Work with marketing/designer team on POSM, displays, and visibility (end cap, gondola, secondary placement)

Track promotional ROI and recommend improvements

Support negotiation of trade terms, rebates, and promotional support

3. Product Listing & Merchandising

Manage new product listing process with retailers

Ensure correct product information, pricing, and barcodes in retailer systems

Monitor planogram compliance and store distribution

Coordinate with merchandisers and promoters for in-store visibility

Conduct store visits and market checks

4. Order, Inventory & Supply Coordination

Monitor purchase orders, replenishment, and stock availability

Work with warehouse and logistics teams to ensure on-time delivery

Track stock holding at retailer DC and stores to avoid OOS (out-of-stock)

Forecast demand during promotions and peak seasons

Manage returns, damages, and RTV (return to vendor)

5. Claims, Deductions & Payment Follow-up

Track and verify trade deductions, rebates, and promotional claims

Coordinate with finance to reconcile customer statements

Follow up on overdue payments and dispute invalid deductions

Maintain documentation of trade agreements and contracts

6. Reporting & Analysis

Prepare weekly and monthly sales performance reports

Analyze sell-in vs sell-out performance

Monitor competitors pricing, promotions, and new launches

Provide account forecasts and demand planning

Maintain accurate account data and records

Requirements & Qualifications

Bachelor's Degree in Business, Marketing, or related field

13 years experience in FMCG sales / modern trade / retail account management

Experience handling pharmacy chains or retail chains is an advantage

Strong communication and negotiation skills

Good analytical skills and attention to detail

Proficient in Microsoft Excel (VLOOKUP, Pivot Table) and PowerPoint

Able to multitask and work in a fast-paced environment

Possess own transport and willing to travel for store visits

Preferred Experience

Experience dealing with modern trade buyers

Knowledge of trade terms (rebates, listing fees, promotion support)

Experience handling merchandisers and promoters

Familiar with POS data and sell-out analysis