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Junior -Network L2 Ops and SME

PageGroup Corporation Solutions (Malaysia) Sdn Bhd
3-5 Years
MYR 5,000 - 7,000 per month
Kuala Lumpur
Early Applicant
Quick Apply
  • Posted 10 days ago
  • Be among the first 20 applicants

Job Description

  • Own and manage end-to-end L2 Network Operations, including Incident, Problem, and Change Management.
  • Serve as the primary escalation point for major incidents, critical outages, and service-impacting events.
  • Monitor and drive SLA and KPI compliance while identifying opportunities for continuous service improvement.
  • Lead operational governance activities, including daily operations reviews, service reporting, and stakeholder updates.
  • Conduct Root Cause Analysis (RCA) for major and recurring incidents, implementing preventive and corrective actions to reduce recurrence.
  • Coordinate and collaborate with L1, L3, vendors, OEMs, and cross-functional teams to ensure efficient issue resolution and service delivery.
  • Manage team workload, prioritization, and task allocation to maintain operational effectiveness.
  • Ensure adherence to ITIL-aligned processes, governance standards, and audit requirements.
  • Drive automation initiatives, process optimization, documentation improvements, and knowledge management practices.
  • Provide regular communication and status reporting to business stakeholders and customers.
  • Deliver advanced technical support and troubleshooting across routing and switching technologies, including BGP, OSPF, MPLS, and VLANs.
  • Diagnose and resolve complex network performance issues, service disruptions, and infrastructure bottlenecks.
  • Review, validate, and support the implementation of network changes and enhancements.
  • Govern periodic health checks of managed network devices and infrastructure.
  • Ensure network devices maintain compliance with approved software, IOS, and configuration standards.
  • Proactively identify operational risks and develop mitigation plans to minimize service impact.
  • Partner extensively with OEMs and vendors to support product lifecycle management and technology roadmap initiatives.
  • Support and coordinate LAN, WAN, SD-WAN, VPN, and firewall-related activities with internal SMEs.
  • Perform deep-dive analysis on recurring incidents, traffic trends, and top-talker events to improve network performance and stability.
  • Drive monitoring effectiveness through noise reduction, event correlation, and alert optimization initiatives.
  • Review network configurations and recommend improvements to ensure optimal performance, stability, and resilience.
  • Support capacity planning activities and network enhancement initiatives aligned to business requirements.
  • Provide technical mentoring and guidance to L1 support teams.
  • Review and maintain SOPs, knowledge articles, operational documentation, and runbooks.
  • Conduct periodic inventory reviews and ensure CMDB accuracy in collaboration with relevant teams.
  • Participate in Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises, including documentation and follow-up actions.
  • Participate in on-call rotations and provide leadership during critical outage and incident situations.

More Info

Job Type:
Permanent Job
Industry:
Network Hardware
Role:
Network Administrator
Function:
IT

About Company

Michael Page is a global recruitment partner connecting people and businesses with care, clarity, and expertise you can trust. With over 50 years of experience and a presence in more than 100 offices across 34 countries, we bring global reach and deep local knowledge.
We connect organisations with the talent that makes a difference, across markets, specialisms, and sectors worldwide.

Job ID: 152558481

Last Updated: 21-08-2026 07:19:10 AM
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