Junior Network Technical Support

About the role

We are looking for enthusiastic early-career IT Technical Support professionals (1–3 years of experience) with a strong foundation in the Korean language and a passion for technology. This role offers an exciting opportunity to further develop your career in the dynamic field of IT networking, where you will gain hands-on exposure to areas such as Collaboration, Enterprise Networking, Service Provider Networking, and Network Security while enhancing your technical and problem-solving skills.

Key Responsibilities

• Assist senior engineers in troubleshooting and resolving network incidents for Korean-speaking end-customers, under guidance.

• Document technical issues and resolutions clearly and concisely in both English and Korean.

• Adhere strictly to Client and HCLTech's security, compliance, and operational procedures.

• Collaborate effectively with team members across different tiers (Tier 1, 2, 3) and internal stakeholders.

• Continuously learn and adapt to new technologies and customer requirements in a dynamic environment.

What We Are Looking For

• Bachelor's degree in Linguistics, Computer Science, or a related field.

• 1 to 3 years of working experience in networking or related IT support roles (e.g., service desk/support, IT helpdesk, or network support).

• Near-native fluency in Korean (written and spoken). Language certifications such as TOPIK 5/6 are a plus but not mandatory.

• Good English communication skills (written and verbal).

• High level of curiosity and eagerness to learn.

• Strong interest in building a career in IT networking field.

Training & Career Path As a successful candidate, you'll begin an intensive, structured development program designed to equip you with both technical expertise and cultural fluency. Your journey will include:

• Comprehensive Networking Training: Gain hands-on knowledge in Routing & Switching, Enterprise Networking, Service Provider Networking, and Network Security.

• HCLTech Onboarding & Foundational Training: Build a strong base in IT fundamentals and professional practices.

• CCNA Certification Preparation & Practical Labs: Prepare for globally recognized certifications with real-world lab exercises.

• Korean Language & Cultural Immersion: Deepen your understanding of Korean language and business culture for effective collaboration.

• Product-Specific Training by Industry Experts: Learn from seasoned professionals on cutting-edge technologies.

• Mentorship & Shadowing Opportunities: Work closely with experienced engineers to accelerate your learning curve.

• Clear Career Progression: Advance from Tier 1 and beyond, based on performance and assessment milestones.