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Shopee

Junior Project Management (Credit Card) (ShopeePay)

Shopee
Malaysia
Fresher

This job is no longer accepting applications

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  • Posted a month ago

Job Description

Job Description:

  • Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
  • Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
  • Monitor system-wide abnormalities across modules and platforms coordinate with tech teams, vendors, and external partners to resolve issues effectively.
  • Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
  • Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
  • Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
  • Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
  • Lead continuous improvement initiatives to scale operations effectively and support business growth.

Requirements:

  • Bachelor's or Master's degree in Engineering, BBA, or any related field.
  • Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
  • Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English
  • Flexible with working hours to handle issues that may arise at unusual times.
  • Proficient in data handling and organization, especially with MS Excel or Google Sheets.
  • Ability to solve complex problems using data analysis experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
  • Has passion for the FinTech industry

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Fintech
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 129363089

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Last Updated: 08-11-2025 02:25:14 PM
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