Junior Service Desk Analyst - Hong Kong Market (Fresh Grad)

About the job

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions.

Tata Consultancy Services (Malaysia) Sdn Bhd, an MSC Status company established since 2003 has been serving various Malaysian customers from various industries across Banking & Financial Services, Telecommunications, Oil & Gas, Airlines, Healthcare, GLCs and many more.

Role: Junior Service Desk Analyst

Location: Wisma LYL, PJ near LRT Asia Jaya

Salary: RM4,000

Training provided

Gain hands-on exposure to aviation systems while advancing into L2/L3, Infrastructure, Cloud, or Aviation IT roles and building globally valued niche expertise in Airline IT.

Job Scopes

• Operating Systems Knowledge (Windows & macOS)
• Basic knowledge of Cloud specifically Azure.
• Basic knowledge of MS Exchange and other MS enterprise products & solutions
• Active Directory / User Management
• Networking Fundamentals (IP, DNS, DHCP, VPN, Wi-Fi troubleshooting)
• Hardware Troubleshooting (desktops, laptops, peripherals)
• Software/Application Support (MS Office, email clients, enterprise apps)
• Basic Security Awareness (phishing, antivirus, access control
• ITSM Tools (ServiceNow, Jira Service Management, BMC Remedy
• Basic knowledge of ITIL framework (Incident, Problem, Change Management)

Expectations from the Role

• Excellent English and Cantonese language communication with the end users
• Associates would be required to handle phone calls and chats in a 24/7 support environment
• Excellent Customer Service Skills and Customer First mindset.
• Time management and multitasking

Requirements

• Degree graduate in 2025 or 2026
• Open to start work in Jul/Aug 2026
• Fluent in English and Cantonese language to support Hong Kong Market
• Open to work fully in office and open to work in rotational shift & off day

Perks & Benefits

• Permanent role
• Training covered by HRDF
• Medical insurance including dental and optical
• Yearly performance bonus and increment
• Free training platforms and certification
• Shift & public holiday pay provided

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. We will review your application and will get back to you if we are considering your interest in this opportunity.