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Cartrack

Key Account Executive

Cartrack
Malaysia, Kuala Lumpur
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  • Posted 25 days ago
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Job Description

Job Summary

We're a world-leading smart mobility SaaS tech company with over 2,000,000 subscribers across 23 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you customer-centric, passionate and strategic Do you take ownership, embrace challenges and love solving customer operational problems using technology

We're looking for a Key Account Executive who is looking for a strong career progression in a leading Software-as-a-Service company.

Job Responsibility

  • Build strong relationship with decision makers/fleet managers/system users and manage of all services related to Key Accounts
  • Perform outbound retention calls to clients whom contract is expiring.
  • Developing and implementing aggressive retention strategies based on customer feedback.
  • Negotiating with customers to renew contracts and retain business.
  • Meet and exceed monthly targets through successful contract retention
  • Establish good rapport and trust though proactive engagement
  • Identify and implement new strategies for increasing customer satisfaction, loyalty and retentions by going above and beyond expectations
  • Listen attentively to the customer's responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and/or alternative options to retain the client's business
  • Compile daily report

Job Requirements

  • Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
  • Experience in customer service.
  • Proficient in English.
  • Tech-savvy and computer literate.
  • Excellent communication and interpersonal skills.
  • Hands-on and a positive attitude.
  • Willing to go for business trip independently.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Software-As-A-Service
Employment Type:
Full time

About Company

Cartrack

Job ID: 147600125

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Last Updated: 24-05-2026 09:09:01 PM
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