Serve as the initial point of contact for clients, handling presentations, proposals, and leading contract negotiations to execution.
Act as a liaison between internal departments to address client queries, issues, and complaints promptly and professionally.
Analyze and monitor data to provide actionable, data-driven insights that inform business decision-making and follow-up actions.
Handle daily pickup and delivery issues, client and seller complaints, as well as manage notifications for uncontrollable factors such as public holidays and major sales event delays.
Ensure service level agreements are met, address data-related issues, and prepare comprehensive reports.
Organize and lead e-commerce platform review meetings, including data extraction and analysis.
Handle platform-related matters such as claims disputes, freight settlement concerns, and penalties.
Lead business negotiations, communicate and confirm contract terms with internal and external stakeholders, and manage document sign-offs.
Requirements:
Minimum of 1 year of work experience, preferably in E-commerce, Account Management, or the Logistics industry.
Strong multitasking abilities and capacity to work under pressure with excellent organizational and priority management skills.
Proficient in Microsoft Office tools, especially PowerPoint and Excel.
Excellent communication skills and ability to engage with clients and stakeholders effectively.
