Company Description
iStore iSend is an innovative end-to-end fulfillment solution provider, dedicated to redefining commerce. Our seamless omnichannel services connect businesses with their customers, delivering exceptional experiences. Guided by a mission to simplify and elevate operations, we are committed to bringing fulfillment and smiles to both our clients and their customers.
Role Description
We are looking for a proactive and highly ambitious Key Account Maagement Specialist/Executive who will handle our client accounts. You will build and maintain a strong relationship with clients, be the lead point of contact for all key client matters, anticipate the client's needs, ensure targets for the client are met, and help the client succeed. As Key Account Management Specialist/Executive, your responsibilities also include overseeing client accounts, executing campaign plans, maintaining reports, and monitoring solution strategies.
Key Responsibilities
- Responsible for E-Commerce Channel business strategies and direction
- Lead Key Accounts to achieve business strategies
- Develop key account plans and strategies for appointed accounts
- Effective implementation and execution of plans to achieve business objectives and KPIs
- Budget management/maximize ROI via strategic planning
- Responsible for making the annual sales & profit target and A&P expenses
- Able to understand market/consumer demands and adapt accordingly
- Build a strong rapport with clients to be top of mind for any initiatives
- Lead customer negotiations on commercial strategies
- Platform Marketing knowledge to run advertisements
- Strive to push new initiatives to improve all SOPs and processes.
Requirements
- Experience in account management, retail procurement, or project management in the fields of e-commerce digital marketing will be an added advantage
- Experience with online marketing/ merchandising and or campaign planning is a plus
- A bachelor's degree in E-Commerce/ Business Administration, Management/ Marketing is preferred
- Fluent and proficient in the English language, Mandarin will be an added advantage
- Minimum 2 - 4 years of experience in eCommerce. Compulsory criteria in eCommerce knowledge.
- Familiar with key E-Commerce platforms (Lazada, Shopee, TikTok)
- Knowledge of TikTok, live streaming and marketplace seller center is a must.
