Key Account Management (Live Commerce / E-Commerce)

Company Description

Cheil Greater China (CGC) is composed of multiple companies including Cheil China, PengTai Interactive Advertising, PengTai China, PengTai E-Commerce, ColourData, and others. With about 1400 employees across Beijing, Shanghai, Guangzhou, Shenyang, Chengdu, Hong Kong, Taipei, and Seoul, CGC implements a fully digitalized marketing approach (eFDM) from marketing to sales. This multi-functional platform is built on data technology to provide integrated marketing services. Cheil's global network spans 45 countries, linking brands with consumers and creating interactive experiences.

Role Description

We are seeking a passionate and proactive Key Account Management team member to join our fast-growing Live Commerce and E-Commerce division in Kuala Lumpur. This is a full-time, on-site role that involves daily tasks related to client servicing, live commerce execution, and platform management.

The ideal candidate is analytical, communicative, and enjoys working in a fast-paced digital environment. You will collaborate closely with clients, internal teams, and e-commerce platforms to ensure smooth operations and deliver high-impact results.

Key ResponsibilitiesClient & Account Management

• Manage day-to-day communication with brand clients, ensuring timely follow-ups and professional correspondence.
• Resolve client issues promptly and effectively to maintain a smooth and positive working relationship.
• Understand client goals and assist in developing strategies to drive growth on e-commerce and live commerce platforms.
• Create compelling proposals and presentations to support business opportunities and campaign planning.
• Foster and maintain collaborative, positive relationships with both internal and external stakeholders.

Platform & Operational Support

• Provide backend platform support and assist with store and campaign configurations on TikTok Shop, Shopee, and Lazada.
• Coordinate with cross-functional teams including content, operations, and live commerce teams to ensure smooth execution of campaigns.
• Support the preparation and tracking of campaign performance metrics, helping to identify areas for improvement.

Customer Engagement & Live Commerce

• Respond knowledgeably and promptly to customer inquiries via live chat, offering accurate information about products and the brand.
• Assist live hosts with pre-show preparation including studio setup, product organization, and technical checks.
• Actively participate in scheduled live streaming sessions to support smooth execution.
• Host live streaming sessions where required, introducing, promoting, and demonstrating products while engaging the audience to drive sales.
• Contribute creative ideas to improve live commerce engagement and effectiveness.

Reporting & Strategy

• Support post-campaign reporting and performance reviews for clients.
• Contribute ideas to optimize marketing strategies based on platform data and consumer insights.
• Participate in internal discussions to improve processes and enhance client satisfaction.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Strong analytical skills with the ability to interpret data and make strategic recommendations.
• Experience in account management, sales, or marketing preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and perform well in a fast-paced environment.
• Experience in e-commerce or digital marketing is an advantage.

Requirements

• Comfortable and confident on camera, with a vibrant and engaging personality.
• Willingness to work in a professional live studio environment.
• Able to follow instructions and work independently with minimal supervision.
• Strong organizational skills and attention to detail.
• Creative and solution-oriented mindset, able to brainstorm new ideas.
• A proactive team player, ready to take on challenges and contribute to team success.
• Fresh graduates and interns are welcome to apply.
• Required languages: English and Malay. Mandarin is an advantage.

Why Join Us

• Opportunity to grow in a dynamic, fast-evolving industry that merges e-commerce, marketing, and live streaming.
• Hands-on experience working with leading regional brands across major online platforms.
• Learn and develop practical skills in digital commerce, client servicing, and live commerce operations.
• Collaborative and supportive team culture that values initiative and creativity.

Ideal Candidate Profile

You are enthusiastic, commercially minded, and passionate about the e-commerce and live commerce industry. You enjoy solving problems, communicating with clients, and participating in creative campaigns. You thrive in a fast-paced environment and are eager to learn, grow, and make an impact.