Key Account Management Specialist

Company Description

Explorer Vasco is a comprehensive IT development services provider located in Petaling Jaya. Our team of expert IT professionals specializes in databases, PHP, NodeJS, Frameworks like ReactJS/ ReactNative, HTML5/CSS, Javascript, and more. We create native and cross-platform mobile applications for iPhone and Android devices, with a focus on applications that meet the needs of the business. We also offer SEO, SMO, and Google PPC services to ensure a comprehensive online presence for our clients.

Role Description

The Key Account Management Specialist will be responsible for managing and developing key accounts, ensuring customer satisfaction, and identifying new business opportunities. This role involves building and maintaining long-term relationships with clients, coordinating with internal teams to ensure timely delivery of projects, and providing top-notch customer service. This is a full-time on-site role located in Petaling Jaya.

Qualifications

• Analytical skills for assessing and interpreting data and business situations
• Experience in account management, key account management, or customer service
• Ability to develop and execute key account development strategies
• Strong customer service skills to maintain client relationships

Relevant qualifications and skills that would be beneficial for this role include:

• Bachelor's degree in Business Administration, Marketing, or related field
• Excellent communication and negotiation skills
• Ability to work independently and within a team
• Experience in the IT industry and knowledge of IT products and services is a plus