The Company
Our client is a global logistics company who focuses on airfreight, seafreight, customs brokerage, transportation, and distribution services. The company focuses on technology, service and people to provide end-to-end supply chain visibility.
The Key Account Manager will be responsible to:
- Manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations.
- Establish and implement Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
- Ensure each branch servicing the account understands the SOPs and executes accordingly
- Maintain rates and assess yields on a monthly basis
- Reporting to monitor performance of the accounts
- Communicate any issues or exceptions to Operations
- Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
- Manage and lead business reviews; establish a quarterly review cycle, at a minimum
- Engage Sales and Operations to participate in client meetings, presentations, and business reviews
- When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction
- Update status of progress on business opportunities through company's CRM platform
- Utilizing company's CRM platform to enhance sales activity like sending sales lead and quotations.
- Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
- Ensure all company policies and regulatory requirements are adhered to
- Align with company's Credit Management Policy and ensure AR collection are met
- Working together with Regional / Global Account management Leaders for a synergistic approach.
- Understand accounts business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
- Continuously pursue and implement more efficiency and cost reduction measures
- Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support
- Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
- Create a business development plan with short- and long-term business objectives, initiatives and quantified value-added contributions
- To promote the company brand name in the market
The ideal candidate:
- Diploma/Degree in Sales, Marketing, Business Administration/Logistics or equivalent.
- At least 5 years experience in the industry, or a related service industry.
- 6-8 years of applicable business development/sales experience providing solutions in Ocean & Air Freight Forwarding.
- At least 1 year of operational experience.
- Good analytical and program management skills; ability to define, develop and document business processes and procedures.
- Strong customer service, problem-solving, and interpersonal skills.
- Able to work with cross functional department at both local and overseas office.
- Excellent written and verbal skills, including presentation skills.
- Strong computer skills including Microsoft Office Suite.
- Detail oriented, able to multitask and meet deadlines.
- Self-motivated, able to work in a team and independently.
- Valid Driving License.
- Computer literate (Word, Excel, PowerPoint, CRM)
Only shortlisted candidates are notified.
