ABOUT SPHERE
Sphere by 123RF is an enterprise-grade Creative Operating System and Agentic Marketing Platform. Built specifically for high-growth enterprise brands, marketplaces, and global agencies, Sphere orchestrates multiple parallel AI agents to automate the end-to-end creative workflow. From brief ingestion and text-to-image generation to multi-lingual localization, multi-format ad variant resizing, and strict brand governance, Sphere shrinks production cycles from weeks to minutes. Backed by 123RF's legally compliant library of 200 million assets, Sphere eliminates intellectual property risks while delivering massive marketing velocity at scale.
ROLE OVERVIEW
We are looking for a high-energy, results-driven Key Account Manager (KAM), APAC, based at our Headquarters in Malaysia to manage, nurture, and expand relationships with our highest-value enterprise accounts (B2B) across the Asia-Pacific region namely Malaysia, Singapore, Hong Kong and Taiwan. In this role you will be the primary point of contact for corporate leads within the region. Your mission is to manage clients deployed across our offline enterprise plans to ensure deep product adoption, contract retention, and expansion revenue.
You will be the vital link between our enterprise clients (CMOs, Heads of Marketing, and Creative Directors) and our internal engineering, product, and sales teams. You are not just managing a software account; you are acting as a strategic consultant guiding major APAC enterprises on how to re-engineer their creative marketing pipelines.
KEY RESPONSIBILITIES
Relationship Management & Product Adoption
- Serve as a primary, high touch strategic point of contact for a portfolio of premier enterprise accounts across the APAC Region.
- Lead deep enterprise onboarding processes, ensuring clients effectively integrate their corporate Brand DNA playbooks and guidelines.
- Conduct regular Account Health Checks and Quarterly Business Reviews (QBRs) to monitor usage velocity, demonstrate ROI metrics and identify operational bottlenecks.
Revenue Retention & Account Expansion
- Take absolute ownership of key account retention, managing the commercial lifecycle for annual renewals.
- Actively identify and close upselling and cross-selling opportunities.
- Navigate corporate procurement, legal and finance pipelines seamlessly to secure long-term contract extensions.
- Tailor regional sales pitches and communication to align precisely with the respective business cultures, strict corporate procurement policies and seasonal marketing trends.
Enterprise Brand Governance Support
- Partner closely with clients to audit the AI's visual output, ensuring Sphere's hardcoded brand guardrails strictly enforce corporate guidelines, layout presets and typography rules.
- Gather feedback from regional teams running multi-lingual campaigns to ensure Sphere's localisation agents match exact localised nuances.
Cross Functional Advocacy
- Act as the internal voice of the enterprise client. Condense complex customer feedback, technical feature requests and workflow challenges into actionable roadmaps for our AI engineering and product design teams.
- Partner with Sales representatives to transition successful high-intent leads from pilot phases into structured enterprise workflows.
Data Management & Reporting
- Utilise CRM platform to stringently maintain and update regional customer profiles, track day-to-day sales pipelines and generate performance reports for leaders analysis.
The Person:
- At least 4 years of proven success in Account Management and Business Development preferably in SaaS, Digital Media or Advertising Technology spaces.
- Excellent written and verbal communication skills in English, Cantonese and Mandarin are mandatory to seamlessly manage corporate stakeholders across both Singapore, Taiwan and Hong Kong.
- Exceptional presentation skills with a demonstrated ability to build strong corporate relationships and close deals virtually (via Zoom/Google Meet).
- Strong organisational, multitasking, and time management abilities to balance instinct targets for these past paced markets simultaneously.
- Must be highly tech savvy with the ability to work independently and collaboratively in a fast paced environment to adapt quickly to rapid AI product updates.
- Deep understanding of the Singapore, Taiwan and Hong Kong digital marketing landscapes, media agencies or creative agency ecosystems is highly preferred.
- High attention to detail with an accurate approach to processing complex corporate contracts and compliance terms.
- Ability to undertake occasional business travel to Taiwan, Hong Kong or Singapore to support high value client relations and critical business needs (with reasonable advance notice provided).
Benefits
- Extra Annual Leave - Time off is golden — and we believe in rewarding loyalty! Get extra days of annual leave every year. The longer you stay, the more you play!
- Optical & Dental Subsidies - We've got your smile (and your sight) covered! Enjoy subsidies for dental and optical care, because well-being matters.
- Life & Medical Insurance - Health comes first — always. Rest easy knowing you're protected with life and medical coverage.
- Coffee (and more) - Calling all caffeine lovers! Get your daily fix from our pantry, plus a variety of other beverages to fuel your day.
- Sports & Socials - We play as hard as we work! Join our weekly games — from badminton and futsal to a round of pickleball. Take a break with PS4 sessions in the office, and don't miss our fun-filled festival gatherings throughout the year.
