Key Account Manager

E-Commerce Key Account Manager

As a Key Account Manager, you will be the main point of contact for Commerce.Asia's clients. This role works closely with design, sales, operations, marketing, and customer service to ensure a holistic service is provided to all our clients. You will also be developing and maintaining relationships with marketplace contact points to drive our clients growth in e-commerce. To qualify for this role, you should have a strong passion and interest in the fast-paced e-commerce industry. The desired candidate is an adaptable fast learner with strong interpersonal, logical thinking, and problem-solving skills.

Primary Responsibilities

1. Performance Management

Managing overall account health and achieving sales targets

Ensuring time-efficient management of your assigned clients across all channels, with deliverables on track

Ensuring optimal product and store presentation across all channels

Account growth planning and implementation

Co-ordinating daily operations with relevant teams (Marketing, Customer Service and Operations)

2. Partner Service

Building and maintaining client and marketplace contact points relationships

Developing sales and inventory forecasts in line with clients sales targets

Playing the role of e-commerce consultants to clients to advise best course of action to grow their business online

Providing timely updates to clients on each online sales channel

Campaign performance analysis across channels, using insights to build best practices for subsequent campaigns

Identifying and initiating campaigns to boost clients e-commerce growth

Requirement

Experience in e-commerce marketplaces (Shopee/Lazada) is a strong plus

Proficient in Microsoft Office Suite, with an emphasis on Excel skills

Proactive self-starter with strong problem-solving skills

Proficient in written and spoken English

Key Competencies

Able to multitask, prioritize and self-manage time efficiently, to be managing more than one client account

Resourceful in developing campaigns catered to clients business objectives

Strong relationship builder and negotiator

Able to analyze data to build a deeper understanding of the clients e-commerce business

Development of new relationships with potential clients as a strong suit is a plus