About Us
At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.
Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.
Responsibilities
- Develop and maintain strong relationships with key customers at multiple organizational levels.
- Serve as the main liaison between customers and internal teams.
- Understand clients business needs and provide tailored solutions.
- Conduct regular business reviews with customers to assess performance and identify improvement opportunities.
- Ensure service delivery meets agreed KPIs and SLAs.
- Coordinate with operations, customer service, finance, and other functions to address customer requirements and resolve issues.
- Monitor account performance and implement corrective actions when necessary.
- Lead escalation management and ensure timely issue resolution.
- Prepare regular account performance reports and presentations.
- Analyze account profitability, customer trends, and business opportunities.
- Maintain accurate records of customer interactions, contracts, and pipeline activities in CRM systems.
- Provide forecasts and updates on revenue and account growth.
Requirements
- Bachelor's Degree in Business Administration, Supply Chain, Logistics, Marketing, or a related field.
- 5+ years of experience in Key Account Management, Sales, Customer Relationship Management, or Business Development.
- Experience managing large strategic accounts in logistics, supply chain, manufacturing, or related industries preferred.
- Proven track record of revenue growth and customer retention.
- Strong relationship management and stakeholder engagement skills.
- Excellent negotiation and influencing abilities.
- Strong analytical and problem-solving skills.
- Effective presentation and communication skills.
- Commercial acumen and customer-focused mindset.
- Ability to manage multiple priorities in a fast-paced environment.
