Summary:
We are seeking a passionate, self-motivated, and detail-oriented Key Account Manager (KAM) to join our dynamic team. As the KAM, you will be the primary point of contact for key account stakeholders, working to build and maintain strong relationships, while driving growth through existing clients and generating new business opportunities. You will focus on developing and executing strategies that align with client needs, ensuring their success and satisfaction.
Key Responsibilities:
- Serve as the main liaison between the company and key account stakeholders, ensuring effective communication and strong, trusted relationships.
- Develop and nurture a trusted advisory relationship with key accounts, customer stakeholders, and internal partners to identify business opportunities and solve client challenges.
- Collaborate with clients to understand their business needs and goals, and propose tailored solutions to drive mutual growth and success.
- Prepare and manage monthly, quarterly, and annual sales forecasts, ensuring accuracy and timely reporting.
- Work cross-functionally with internal teams to ensure the seamless delivery of products and services that meet client needs and expectations.
- Address client concerns or issues promptly and effectively, ensuring high customer satisfaction and long-term retention.
Qualifications:
- Bachelor's degree in Business or a related field, or equivalent work experience.
- Minimum of 5 years of relevant work experience in account management, sales, or business development, preferably in [industry/sector].
- Strong written and verbal communication skills.
- Proven ability to build and maintain client relationships.
- Ability to analyze sales data and prepare accurate sales forecasts.
- Strong negotiation skills and the ability to influence stakeholders at all levels.
